Visitor Engagement Representative

About the National Constitution Center

As the only nonprofit, nonpartisan institution devoted to the U.S. Constitution and its legacy of freedom, the National Constitution Center brings together people of all ages and perspectives, across America and around the world, to learn about, debate, and celebrate the greatest vision of human freedom in history: the U.S. Constitution. We’re more than a museum—we’re America’s Town Hall, fostering lively civic dialogue, and a headquarters for inspiring educational programs for visitors onsite and millions online.

Why Work With Us?

• Create meaningful visitor experiences by delivering exceptional customer service and educational engagement
• Bring history to life by sharing American history and civic education through exhibits and programs
• Enjoy dynamic, people-centered work where no two days are the same
• Receive ongoing training and professional development in visitor engagement and education
• Join an inclusive and welcoming workplace that values diverse perspectives
• Support a nationally recognized, mission-driven nonprofit institution

About the Role:

The Visitor Engagement Representative (VER) plays a key role in providing a memorable, welcoming, and educational experience for all visitors. Through superior customer service and proactive engagement, the VER connects visitors of all ages with the Center’s exhibitions and programs.

Key Responsibilities

• Greet visitors in a friendly, welcoming manner and provide assistance throughout the museum
• Facilitate general admission sales, memberships, group check-ins, and pass redemptions
• Provide information about admissions, programming, and memberships
• Orient groups upon arrival, including some time spent outdoors
• Assist visitors with issues such as lost items, first aid, and emergency procedures
• Engage diverse audiences in educational conversations
• Lead activities for school groups and public visitors of all ages
• Assist with minor event setup and breakdown
• Perform other duties as assigned

What We’re Looking For

• High school diploma or equivalent
• 1–3 years of customer service experience
• Interest in American history and government
• Energetic, outgoing, and friendly demeanor
• Ability to work respectfully with diverse audiences
• Availability to work weekends, evenings, and holidays