Constitution Daily

Smart conversation from the National Constitution Center

10 tips for communicating with people with disabilities

July 28, 2012 by Liberty Resources


Today the National Constitution Center, in partnership with the Disability Pride Committee, Liberty Resources, and Vision for Equality, is commemorating ADA’s anniversary with a daylong celebration recognizing all that the disability community has accomplished in the past two decades, as well as the continued fight for civil and human rights.

Not sure where to start? Liberty Resources offers these 10 tips for communicating with people with disabilities.

1. Always speak directly to the person

Do not speak through a companion or a service provider.

2. Offer to shake hands

Always use the same good manners when interacting with a person with a disability as you would with anyone else.

3. Identify yourself when speaking to a person who is blind

Always announce when entering and/or leaving the room.

4. Wait for a response and instructions when offering assistance

Always wait until an individual accepts your offer, then listen to the instructions or ask for suggestions.

5. Treat adults as adults

Always be courteous. Don’t patronize or assume familiarity with someone you don’t know well by touching.

6. Do not hang or lean on a person’s wheelchair

A wheelchair is an “assistive technology” or a “mobility aid”--not furniture. People use wheelchairs to increase their mobility and independence.

7. Listen attentively and never pretend to understand

If a person speaks in a manner that is difficult for you to understand, be patient. Listen carefully and wait for her/him to finish. Clarify what the person said--reflect what you heard and let the individual respond. Ask short questions that can be answered by a "yes" or "no" (or a nod or shake of the head). Note: Someone who does not speak is “nonverbal” or “without speech”--not “mute."

8. Speak to people at eye level

When interacting for a period of time with someone using a wheelchair, sit down so you can be at eye level. This helps the individual feel included as an equal in the conversation--and avoids neck strain!

9. Wave your hand or tap a person who is deaf on the shoulder

Once you have the person’s attention, speak in regular tone (don’t shout). Keep objects away from your mouth so the person can read your lips.

10. RELAX!

The most important thing to remember when interacting with people with disabilities is to BE YOURSELF. Don’t be embarrassed if you happen to use common expressions that seem to relate to disability (e.g., walk, see). When you’re not sure what to do or which language to use in a situation, simply be honest and open with the individual. When in doubt, just ask!

As Philadelphia’s Center for Independent Living (CIL), Liberty Resources, Inc. advocates with disabled people, individually and collectively, to ensure our civil rights and equal access to all aspects of life in the community. Visit


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