The Visitor Experience Host plays a significant role in providing a memorable experience for all people who visit the Center. Superior customer service, which is second-to-none in Philadelphia, is provided to every visitor, every day, with every interaction. Host will receive dynamic, ongoing training to ensure that that the Center accomplishes its customer service goals.
The Director of Human Resources is responsible for the overall administration, coordination, and evaluation of the human resources function, including, but not limited to, recruitment, salary and benefits administration, and employee relations. Director is responsible for establishing and executing the strategic goals of the department in support of the Center’s mission. Due to the nature of the position, all duties are carried out in a confidential manner.
The Group Sales Account Executive is responsible for selling museum offerings that include, but are not limited to, group tickets, themed museum packages, and tours to an extensive list of targeted group customer segments. In addition, the Account Executive is responsible for other duties including, but not limited to, meeting monthly and quarterly visitation sales goals, cold calling prospective customers, upselling all museum offerings, attending tradeshows, following up on tradeshow leads, coordinating group schedules with Museum Programs Department, researching new group outlets, and informing groups of the museum’s Young Citizens Scholarship Program. Account Executive plays a crucial role in the development, expansion, and maintenance of the Center’s group sales database while providing excellent customer service at all times.
The Vice President of Communications serves as a member of the Center’s senior management team and is responsible for strengthening and expanding current communication efforts, as well as strategically building a comprehensive communications program. The Vice President is responsible for overseeing the efforts of the Public Relations (PR) and Marketing staff and works closely with other departments to ensure consistent messaging.
Supervises: Director of Marketing (1)
Director of Digital Communications (1)
Manager of Public Relations (1)
Executive Writer (1)
The Manager of Prospect Research serves as a key member of the Development Department, producing high-value, critical analysis and prospect research, using a wide range of information sources, deploying independent judgment, strategic thinking, and problem solving skills. In support of fundraising for operations and a national campaign, Manager develops and analyzes information used in the identification, involvement, solicitation, and stewardship of prospects and donors that include, but are not limited to, individuals, foundations, corporations, and government agencies. Due to the nature of the position, all duties are carried out in a confidential manner.
The Membership Manager has responsibility for the Center’s membership program. Manager is responsible for the recruitment of new members, both regional members that join because of the value of membership, and national visitors that join because of an affinity for the Center’s mission; as well as the renewal and stewardship of existing members.
The Manager of Foundation Giving, working in close coordination with the development team, maintains and cultivates relations, develops and submits written proposals and budget, manages grant tracking and reporting, researches and identifies new foundation prospects, maintains recognition program for foundation donors, works closely with finance team on project budgets, builds pipeline of foundation grants, and maintains proper documentation of all communications. Due to the nature of this position, all tasks are carried out in a confidential manner.
The Major Gifts Officer (MGO) is responsible for bringing in major gifts to support the Center’s activities. The MGO is a creative, outgoing, experienced individual. As a member of the development team, the MGO participates in all aspects of the gift cycle, including, but not limited to, cultivation, solicitation, and stewardship, while personally managing a portfolio of approximately 75 – 100 prospects. The MGO works strategically and collaboratively with Center leadership, Trustees, and volunteers, to raise funds for programmatic, endowment, and capital priorities. While this position is involved with all aspects of the Development Department, interacting across the Center, it is a front-line position, focusing on cultivation and solicitation of prospects and donors. The MGO is a motivated fundraiser who enjoys this primary role. Due to the nature of the position, all duties are carried out in a confidential manner.